Privacy Policy

Last updated: 13 October 2026

Who we are

This website, www.airconditioninginstallers.uk, is operated by Air Conditioning Installers (“we”, “us”, “our”). We are the data controller for the personal data described in this policy. If you have any questions, contact us:

Air Conditioning Installers
Newcastle upon Tyne, UK
Email: [email protected]
Telephone: 0191 743 9144

The information we collect

We collect information you choose to give us, for example when you request a quote, call or email us. This may include:

• Your name, email address and telephone number;
• Your property address, city and postcode;
• Photos or videos you upload of your property to help us prepare a quote;
• Any other details you include in your message.

When you browse our website, our hosting provider may automatically record technical information such as your IP address, browser type and the pages you visit, in server logs used for security and troubleshooting.

How we use your information

We use your information to:

• respond to your enquiry and prepare a quotation;
• arrange, carry out and follow up on surveys, installations and maintenance;
• manage our relationship with you, including invoicing and after-sales support;
• comply with our legal and regulatory obligations (for example, F-Gas record keeping);
• keep our website secure and working properly.

We do not sell your personal data and we do not use it for automated decision-making.

Our lawful basis

Under UK GDPR we rely on the following lawful bases: contract (to take steps at your request before entering into a contract and to perform it), legal obligation (where we must keep records by law), and legitimate interests (to run and secure our business and website). Where we rely on consent, you may withdraw it at any time.

Who we share it with

We only share your information where necessary, with: our website hosting and email providers; suppliers or subcontractors involved in delivering your installation; our accountants and professional advisers; and regulators or authorities where required by law. All are required to keep your data secure.

How long we keep it

Quote enquiries that do not proceed are kept for up to 24 months. If you go ahead with an air conditioning installation, we keep your records for longer. Customer and job records are kept for up to 6 years after our last work for you, to meet accounting, warranty and regulatory requirements. We then securely delete them.

Your rights

You have the right to request access to your personal data, to have it corrected or erased, to restrict or object to its processing, and to data portability. To exercise any of these rights, email [email protected]. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Security

We use appropriate technical and organisational measures to protect your data, including encrypted (HTTPS) connections to this website.

Cookies

For information about cookies, please see our Cookie Policy.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.